Some users of the Defender Pro Scout Max (Model# BTC-PSM only) may experience powering the camera on and only seeing the battery level indicator in the lower right corner of the display screen. In the event this is what is being experienced reflashing the software may correct the issue.
Should you have any questions or need assistance we have Cellular Support Specialists to assist Monday through Friday from 9AM to 5PM CST by dialing 888.618.4496 - Option 3. You can also 'Submit a Request' for support at the bottom of this article.
To begin download the PSM Reflash Instructions and read them fully before performing the reflash.