HD File Requests - Videos

Plan Requirement: While a user can run the trail camera in Video regardless of if the plan the chosen allows video file transmission requests you will only be able to view the video file via the Strike Force Wireless App if you have a plan that allows for video transmission. These plans are the Hunter Plus and Guide Pro.

Example: The Hunter Plus allows for 6000 thumbnail transmissions (these can encompass picture and video thumbnails), 300 HD Image File Requests and 100 Video File Requests. So out of 6000 thumbnails you can actually retrieve 100 Video Files via the request process.

Note: When a Video File Request is fulfilled the camera will only transmit the first (10) seconds of a video. It is for this reason we would suggest to any customer who plans to do this that they set their Video Length for (10) Seconds. This way when you use one of the requests you are seeing the entire video.

 

When operating the camera in Video Mode initially the camera will still send a standard image of the video. In the upper right corner of the image there will be a "Play Button Symbol" this symbol is only an indicator that the image represents a video file. The symbol is not an actual play button.

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The Request Process:

Once you have located a video thumbnail that you want to submit a request for you will press ‘Select’ in the upper right corner of the app.

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After doing that click/press the thumbnail you want to select. Just as in the image process the thumbnail will now be outlined in an orange square and the Action Menu will appear at the bottom of the screen.

You will then press the ‘HD’ option from the Action Menu.

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When the HD Button is pressed the screen below will be displayed. This is the summary and confirmation screen. It will state the name(s) of the camera, the Type of request (Photo or Video), Number of Images Selected and how many requests remain for the plan for that month/billing period.

To complete the request press the ‘Submit’ button in the lower right corner.

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Now you will be taken back to the ‘Images’ screen. If finished making requests press ‘Done’ in the upper right corner of the screen.

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When a request has been submitted a grey HD Symbol will appear in the images upper right corner next to the orange play button symbol as pictured below. This signifies that a HD/File request for this video is in process.

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Once the camera has fulfilled the request and returned the Video File the grey HD Symbol will turn orange as pictured below. Please Note: There are many factors that contribute to how long it can take for the camera to fulfill a video file request. Some of these are the Thumbnail Upload setting, Battery Strength, Signal Strength, Tower Availability and the Weather.

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Now the orange play button is still, and will always be, just a symbol indicating this is a video. So once you see the orange HD to play the video you must press/click the thumbnail to open. Once fully open an actual play button is located in the middle of the screen which can be pressed to play the video.

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Have more questions? Submit a request