Some users of the Defender Vision Pro - Verizon (Model# BTC-VP-VZW) that have their cameras setup correctly and are still experiencing an issue connecting that may yield a FAIL 0 error can use the software update provided here as a troubleshooting step as is it may resolve the issue.
Should you have any questions or need assistance we have Cellular Support Specialists to assist Monday through Friday from 9AM to 5PM CST by dialing 888.618.4496 - Option 3. You can also 'Submit a Request' for support at the bottom of this article.
To begin download the VP-VZW SWU Instructions and read them fully before performing the update.