If you've added your camera to your Strike Force Wireless account and performed the Cellular Test but are encountering connection errors, follow these steps to resolve the issue.
Step-by-Step Troubleshooting Guide
1. Verify Subscription Status
- Check Subscription: Ensure your camera is assigned to an active subscription and not set to "Offline."
- How to Check: Log in to the Strike Force Wireless app or website, navigate to the Cameras page, and confirm the camera's status.
2. Inspect the SD Card
- Recommended Brands: Use SD cards from SanDisk, Kingston, or Browning for optimal performance.
- Card Type: Utilize a standard-size SD card (not a micro SD with an adapter).
- New Card Usage: It's best to use a new SD card that hasn't been previously used in other devices, as prior formatting can cause compatibility issues.
- Formatting Existing Cards: If a new card isn't available, format your existing SD card using a computer to ensure it's clean.
3. Format the SD Card via Camera
- Delete All: In your camera's Setup Menu, select "Delete All" to format the SD card.
- Note: This action will erase all data on the SD card and format it specifically for your trail camera.
4. Capture Test Images
- Take Photos: After formatting, return to the camera's Home Screen and press the Enter (E or OK) button five times to capture test images.
5. Perform the Cellular Test
- Initiate Test: Access the Cellular Test function in your camera's menu to check connectivity.
- Detailed Instructions: Refer to the Cellular Test Guide for step-by-step directions tailored to your camera model.
- Signal Strength: If issues persist, try moving the camera to a different location, preferably outdoors, to rule out signal interference.
- Note: Cellular cameras may have different coverage compared to mobile phones, especially in rural areas due to varying carrier agreements.
📞 Need Further Assistance?
If you've followed all the steps above and your camera still won't connect, our Customer Service team is here to help.
- Contact Us: Call 888.618.4496 (Option 3)
- Hours: Monday through Friday, 9:00 AM – 5:00 PM CST
- Submit a Request via the link at the bottom of this article.
Additional Resources
By following this guide, you should be able to resolve most connectivity issues with your new trail camera. If problems persist, don't hesitate to reach out to our support team for personalized assistance.